ANNUAL PROGRAM FOR
DOCTORS AND STAFF
A TEAM APPROACH TO EXCELLENCE
We have invited a group of dynamic speakers to share their extensive experience collaborating in a team approach to provide excellence in treatment outcomes and personalized care.
To focus on the individual role of each member of the team, this unique program will include a session for doctors, and three separate sessions for hygienists, assistants and front office staff.
Victor Martel, DMD
Dr. Martel received his dental degree from the Rutgers School of Dental Medicine. He is a Fellow of the Academy of General Dentistry and a former President of The Atlantic Coast Dental Research Clinic and the Past President of the Florida Academy of Cosmetic Dentistry. Dr. Martel is former faculty with the Dawson Academy and former visiting faculty at Baylor University. His memberships include the American Academy of Cosmetic Dentistry, American Dental Association, Academy of Osseointegration and the American Equilibration Society. Dr. Martel is a nationally recognized lecturer of Implant Dentistry and maintains a private practice in West Palm Beach, Florida.
Janis Spiliadis, CRDH
Janis Spiliadis is an international clinician with over 35 years of experience practicing in Switzerland, Greece, Saudi Arabia, and the United States. Janis received her degree in dental hygiene from Palm Beach State College in Palm Beach County, Florida. In 2007, Janis obtained her Independent Hygiene Certification allowing her to open her own practice in Switzerland, where she practiced for 25 years. Janis has also served as a member of the Straumann Hygiene Advisory Board and is a KOL for several dental companies. Fluent in French, Janis has presented worldwide on the effects of biofilm on systemic health.
Kathi Carlson, CDA, FADIA
Kathi Carlson is an inspirational and engaging facilitator. As the developer of “The Implant Consortium” she has trained implant teams nationally and internationally. She has also lectured at numerous seminars and workshops for the Dental Implant Coordinator Association. Kathi is a credentialed coach, as well as a key opinion leader for several companies. Shei is a Fellow and a founding Certified Educator for the Association of Dental Implant Auxiliaries (ADIA) and was the recipient of their Educator of the Year Award in 2008. She has contributed to and co-authored several implant training manuals.
Jeff Carlson, CDT
Jeff Carlson is a Certified Dental Technician with 20 years of experience in the dental laboratory arena and other 20 years with implant manufacturers in the area of education. He is also the primary author of a 300 page, fully illustrated “cook book” for restorative dentists and co-author of a corresponding auxiliary manual. He has also lectured nationally and internationally on dental implant treatment. Currently, Jeff is an Implant Specialist with nSequence Laboratory, a National Dentex Laboratory and focuses on clinical and technical support for treating full arch and full mouth reconstruction cases.
This course qualifies for 5 CE Credits
For more information about the programs on this page, or to RSVP for meetings, please contact Danielle Jewell, our Public Relations & Education Coordinator at email@example.com
This program presents successful techniques used by professionals in areas such law enforcement (e.g. FBI/CIA), corporate sales environments, and advertising agencies. The keys to understanding how and why people make decisions will be discussed, as well as elements of nonverbal communication that help people better understand the people they are looking to serve.
M.A.S.T.E.R. stands for Mindset, Addressing Choice, Story-Telling, Training the Eye, Expectations, and Recognizing Persuasion. Woven throughout all of these topics are elements of customer service and how they pertain to a clinical setting, from answering the phones to patient flow and exiting procedures.
The 5 key elements of customer service covered in this program that will help your practice stand out from the competition are:
Making the Specials Sound Special
Focusing on the Patron
Presentation Is Everything
This program is intended for dentists and their entire team.
Date, Time & Location:
Friday, May 20, 2022
8 AM to 1:00 PM
The Grand Lodge of Maryland
302 International Circle in Hunt Valley
Christopher Ramsey, DMD
Prior to becoming a dentist, Dr. Ramsey spent 12 years in the hospitality industry, including the Disney organization, where he developed an interest in the impact of customer service on the success of a company. He is committed exceptional customer service in his practice. And is passionate about sharing the importance of understanding people, and how they make decisions,
as well as the importance of customer service with dentists and their teams.
Dr. Ramsey has a general and cosmetic practice in Jupiter, Florida. He is on the editorial review boards for the American Academy of Cosmetic Dentistry Journal and Journal of Implant and Reconstructive Dentistry (JIRD). He has published numerous articles on customer service-related topics, adhesive technology, and cosmetic dentistry in several publications such as JIRD,Dentistry Today, Contemporary Esthetics, Signature, and Dental Products Report.
Committed to continuing education and participation in organized dentistry, Dr. Ramsey maintains membership in several societies and associations, including the Florida Academy of Cosmetic Dentistry, American Academy of Esthetic Dentistry, and the American Society for Dental Aesthetics. He is also an accredited Member of the American Academy of Cosmetic Dentistry, an alumnus of the Pankey Institute and a graduate of the Kois Center.